Frequently asked questions

• What are WEB’s opening hours?

  Visiting address main office
  Kaya Gresia z/n
  
  Cashier opening hours
  07:45 – 11:45 hours and 13:00 – 15:00 hours
  First and last week of the month, also open during lunch hours.
  
  Opening hours information desk
  07:45 – 11:45 am and 13:00 – 15:00 hours
  
  Visiting address office Rincon
  Kaya Rincon 73
  
  Opening hours cashier
  Every first and last week of the month on weekdays
  08:45 – 11:45 and 13:00 – 15:00

• I am planning to move. Will my connection transfer to my new home?

  If you are moving into a house or apartment, or you are moving to another address, we request that you report the transfer of the water and electricity to us promptly, and bring the following documents with you:
  • a notarial deed or a "written inspection" from the Land Registry Office (Kadaster), no more than one year old;
  • a valid proof of identity with a clear photograph;
  • the drinking water and/or electricity meter numbers from the new address and the date from which you will occupy the new home;
  • the water and/or electricity meter numbers from your old address and the date on which you will leave your old home;
  • the address details for both the old and new home.
  
  Please note:
  • If you are not the owner of the plot of land, you must submit a signed authorization, no more than six months old, and a copy of the owner's valid proof of identity.
  • In some cases, documents such as a death certificate, a family book or an 'under receivership' must be submitted!
  • As soon as you have submitted the application, our technical department will inspect your building site. Departmental staff will determine whether or not you are eligible for a water and/or a electricity connection.
  • The costs for the transfer and the deposit will be charged to your account.
  • If you will be moving from your old address to your new address on the same day we will not charge you for the costs of the transfer on workdays* if:
  • you still have the deposit at the old address and this matches the deposit you would have to pay at the new address (adjustments are possible);
  • you have paid all outstanding invoices for the old address.
  
  If the connection to the new address takes place on a different day than turning off the connection of the old address, you will pay a new deposit and connection costs.

• What options do I have to pay my invoice?

  You can pay your invoice to WEB for water and/or electricity in three different ways. Our preferred payment methods are direct debit or standing order.
  
  1. Standing Order (direct debit from the bank)
  To do this, you can fill out the Direct Debit Mandate form at the WEB head office. Don't forget to indicate your invoice number for the water and/or electricity separately. This is your payment reference.
  
  Please note:
  If there is insufficient balance on your bank account, your invoice will not be debited.
  Direct Debet Mandate form (download)
  
  2. Online Payment (via online banking)
  If you use online banking, you can order your bank yourself to pay your invoice. The invoice number is your payment reference.
  
  Please note:
  You cannot perform more than ten transactions per workday. Keep this in mind so that you can make your payments on time. If there is insufficient balance on your bank account, your bank will not be able to resubmit the payment order to WEB.
  We advise you to find out the processing time of your payment order at your bank.
  
  3. At the WEB Register
  If you would like to pay your invoice in person, you can do this on workdays at our registers, by cash or debit card. If you have a sole proprietorship or a public limited company, you can also pay by secured check. It is not possible to pay by credit card.
  
  WEB Register opening hours: Monday-Friday from 07:45 - 11:45 a.m. and 13:00 - 15:00 p.m. On the first and last week of the month, the registers are also open during the afternoon.

• Where can I find the bank account number of WEB?

  You can find our bank account numbers on your invoice in the footer. Our bank account numbers are:
  
  

  MCB Bonaire RBC Bonaire Banco di Caribe Bonaire Orco Bank Bonaire Giro Bank Bonaire

  915.041.02 8400.0000.2305.7557 603485.500.003.600.02 760073.105.002.006.02 211.009.82

  SWIFT: MCBKBQBN SWIFT: RBTTBQBN SWIFT: BDCCBQBN SWIFT: ORBABQBN SWIFT: GIRCBQBN