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Payment method

You can pay your invoice to WEB for water and/or electricity in three different ways. Our preferred payment methods are direct debit or standing order.

1. Standing order (direct debit from the bank)

To do this, you can fill out the Direct Debit Mandate form at the WEB head office. Don’t forget to indicate your invoice number for the water and/or electricity separately. This is your payment reference.

Please note:
If there is insufficient balance on your bank account, your invoice will not be debited.
Direct Debit Mandate Form (download)

2. Online payment (via Internet Banking)

If you use online banking, you can order your bank yourself to pay your invoice. The invoice number is your payment reference.

Please note:
You cannot perform more than ten transactions per workday. Keep this in mind so that you can make your payments on time. If there is insufficient balance on your bank account, your bank will not be able to resubmit the payment order to WEB.
We advise you to find out the processing time of your payment order at your bank.

3. At the WEB register

If you would like to pay your invoice in person, you can do this on workdays at our registers, by cash or debit card. If you have a sole proprietorship or a public limited company, you can also pay by secured check. It is not possible to pay by credit card.

WEB Register opening hours: Monday-Friday from 07:45 – 11:45 a.m. and 13:00 – 15:00 p.m. On the first and last week of the month, the registers are also open during the afternoon.